At Ryenna.com, we value your satisfaction and are committed to providing you with the highest level of customer care. Our customer service team is always available to help you with any questions or concerns you may have. We strive to make your shopping experience with us as easy and enjoyable as possible.
You can reach our customer service team by email at [email protected]. We strive to respond to all inquiries within 24-48 hours.
Frequently Asked Questions
Before contacting our customer service team, you may want to check out our Frequently Asked Questions page. Here, you can find answers to common questions regarding shipping, returns, refunds, and more.
Ordering and Payment
We accept major credit cards, PayPal, and Apple Pay as forms of payment. Our checkout process is secure and easy to use. If you have any issues with your payment, please contact our customer service team.
We offer three different shipping options: free shipping, secured shipping, and fast shipping. Free shipping typically takes 7-10 business days. Secured shipping takes 5-7 business days and includes insurance and tracking. Fast shipping takes 2-3 business days and includes insurance and tracking. Shipping prices vary depending on the weight and destination of the package.
Returns and Refunds
If you are not completely satisfied with your purchase, we offer a 30-day return policy. Items must be returned in their original packaging and in unused condition. Refunds will be issued once we receive the item and confirm it meets our return policy. Shipping fees are non-refundable.
All of our products come with a manufacturer's warranty. If you experience any issues with your product, please contact our customer service team for assistance.
Thank you for choosing Ryenna.com for your lighting needs. We appreciate your business and look forward to providing you with excellent customer service.