Frequently Asked Questions1
Welcome to Ryenna.com! We want to make your shopping experience as smooth and enjoyable as possible, so we’ve compiled a list of frequently asked questions to help answer any queries you may have. If you can’t find the information you’re looking for, please don’t hesitate to contact us at ,Contact@ryenna.com.
Q: What types of toys products do you sell?
A: At Ryenna.com, we specialize in selling a wide variety of toys products, including but not limited to educational toys, outdoor toys, building blocks, and puzzles.
Q: How can I place an order?
A: To place an order, simply browse our products and add the items you’d like to purchase to your cart. Once you’ve finished shopping, click the “Checkout” button and follow the instructions to complete your purchase.
Q: How long will it take to receive my order?
A: We offer three types of shipping options: free shipping, secured shipping, and fast shipping. The estimated delivery times for each option are as follows:
- Free shipping: 15-21 business days
- Secured shipping: 7-10 business days
- Fast shipping: 3-7 business days
Please note that delivery times may vary depending on your location and the availability of the products you’ve ordered.
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.
Q: Can I track my order?
A: Yes, you can track your order by logging in to your account and clicking on the “Order History” tab. You’ll be able to see the status of your order and track its progress.
Q: What is your return and refund policy?
A: We offer a hassle return and refund policy. Please refer to our Return and Refund Policy page for more information.
Q: What if the item I received is defective or damaged?
A: If you receive a defective or damaged item, please contact us at Contact@ryenna.com within 24H of delivery. We will arrange for a replacement item to be sent to you at no additional cost, or issue a refund if a replacement is not available.
Q: How can I contact customer service?
A: If you have any questions or concerns, please don’t hesitate to contact us at Contact@ryenna.com. Our customer service team is available Mon to Fri: 9:30AM-6:30PM / Saturday: 9:30AM-5PM to assist you.
Q: Do you offer gift wrapping?
A: Yes, we offer gift wrapping for an additional fee. You can select the gift wrapping option during checkout.
Q: How can I stay up to date on new products and promotions?
A: You can subscribe to our newsletter to receive updates on new products, promotions, and exclusive offers. You can also follow us on social media .
Q: Do you offer wholesale pricing?
A: Yes, we offer wholesale pricing for bulk orders. Please contact us at Contact@ryenna.com for more information.