2. No DMX connectors behind the ball. If you want to use it, you must connect to DMX 512 controller, which is used in the professional stage and control many lamps, and is also controlled by professional person. It is no use of this function for most of the buyer. This lamp can be well controlled with remote controller that we have attached.
3. There is a fan for cooling inside the ball, so it is normal that there is a little noise.
4. European Union standard round plug shall be default provided. Other can convert with distribution plug adapter. Please kindly refer to the following pic.
5. We have confidence in the quality of our product. If there is something wrong in the transport or any other question, please feel free to contact with us. We would like to help you deal with your problem. Please believe us. This product is designed by ourselves, and is different from others.
6. The power of the lamp is default 9W. If you would like to buy 27W, please feel free to contact with us. The price is different.
Question 1: Are there 7 Sound control modes for your item? As we know, there are only 3 sound control modes for the other sellers.
Answer : Yes, there are 7 Sound control modes for our product. You can find them in our video or remote contol panel. This function has been developed by ourselves.
Question 2: We would like to know whether the fan can be stopped with remote controller. There is a small bug for other sellers, which can be found in their feedback. The fan can not be stopped, when they close the lamp with remote control panel.
Answer: We promise the fan can be stopped with remote controller. We have updated the circuit board.
At Ryenna.com, we want to ensure that you receive your lighting products in a timely and secure manner. That's why we offer a range of shipping options to suit your needs, including free shipping, secured shipping, and fast shipping. Read on to learn more about each of our shipping options, their costs, and estimated delivery times.
- FREE STANDARD SHIPPING
We offer free standard shipping on all orders within the continental United States. Orders are shipped via USPS or UPS, and delivery times are estimated to be 15-21 business days from the date of shipment. Please note that orders that require shipping to Alaska or Hawaii may incur additional charges.
- SECURED SHIPPING
For customers who want added security, we offer secured shipping for a flat rate of $35. With secured shipping, your order is fully insured and requires a signature upon delivery. Orders are shipped via UPS or FedEx, and delivery times are estimated to be 11-15 business days from the date of shipment.
- FAST SECURED SHIPPING
For customers who need their lighting products quickly, we offer fast shipping for a flat rate of $75. Orders are shipped via UPS or FedEx, and delivery times are estimated to be 7-11 business days from the date of shipment.
All orders are processed and shipped within 1-2 business days of receiving payment, unless otherwise noted on the product page. Orders received on weekends or holidays will be processed on the following business day. Once your order has shipped, you will receive a confirmation email with tracking information.
We currently offer international shipping. However, we are working to expand our shipping capabilities in the future. Please check back with us for updates.
Once your order has shipped, you will receive a confirmation email with tracking information. You can also log in to your Ryenna.com account to track your order's progress. If you have any questions or concerns about the status of your order, please contact us at [email protected] and we will be happy to assist you.
While we strive to deliver your lighting products in a timely manner, there may be circumstances beyond our control that cause delays in shipping. These include, but are not limited to, weather conditions, carrier delays, and order processing issues. If your order is delayed for any reason, we will notify you as soon as possible and work with you to resolve the issue.
MISSING OR LOST PACKAGES
If your package is lost or missing, please contact us at [email protected] and we will investigate the matter with the carrier. Please note that we are not responsible for packages that are lost or stolen after they have been delivered to your address. However, we will work with you and the carrier to resolve the issue as quickly as possible.
In summary, we offer a range of shipping options to suit your needs, including free shipping, secured shipping, and fast shipping. We strive to process and ship your order in a timely manner, and provide tracking information so that you can stay updated on your order's progress. If you have any questions or concerns about shipping, please do not hesitate to contact us at [email protected].
At Ryenna.com, we are committed to providing our customers with high-quality lighting products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.
You may return any product purchased from Ryenna.com within 30 days of receipt for a full refund, less any shipping charges. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received.
To initiate a return, please contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Once you have received an RMA number, you may return the product to us at the address provided. Please note that you will be responsible for the cost of shipping the product back to us.
Once we receive your returned product and confirm that it meets our return policy requirements, we will issue a full refund to your original payment method within 5-7 business days. Please note that we do not refund shipping charges unless the product was damaged or defective upon arrival.
If you receive a defective product, please contact our customer service team at [email protected] within 30 days of receipt to initiate a return. We will provide you with a prepaid shipping label to return the product to us. Once we receive the defective product, we will issue a full refund or replacement, whichever you prefer.
Certain items cannot be returned, including clearance or sale items, custom or personalized orders, and gift cards.
We do not currently offer exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired product.
If you wish to cancel an order, please contact our customer service team at [email protected] as soon as possible. If the order has not yet shipped, we will cancel the order and issue a full refund. If the order has already shipped, you may initiate a return for a refund once you receive the product.
If you have any questions about our return and refund policy, please contact us at [email protected]. Our customer service team is available to assist you Monday through Friday, from 9am to 5pm Eastern Standard Time.
Thank you for choosing Ryenna.com for your lighting needs. Our friendly and knowledgeable customer service team is available to assist you with any questions or concerns you may have.
CUSTOMER SERVICE HOURS
Our customer service team is available from Monday to Friday, 9:00am - 5:00pm EST.
- Email: [email protected]
- Phone: 1-800-555-5555
We aim to respond to all emails and voicemails within 24-48 hours.
If you have any questions or concerns regarding your order, please don't hesitate to contact our customer service team. We are committed to providing the highest level of customer support and satisfaction.
If you have any questions about our products or need help choosing the right lighting solution for your needs, our knowledgeable customer service team is here to help. We can provide detailed product information, technical specifications, and help you find the right product for your needs.
If you have any questions about your order, such as tracking information, delivery times, or product availability, please contact our customer service team. We will do our best to provide you with accurate and up-to-date information.
RETURNS AND EXCHANGES
If you need to return or exchange a product, please visit our Return Policy page for more information. If you have any questions or concerns about the return process, please don't hesitate to contact our customer service team.
FEEDBACK AND SUGGESTIONS
We value your feedback and suggestions. If you have any comments or suggestions about our products, services, or website, please let us know. We are always looking for ways to improve and provide the best possible experience for our customers.
Thank you for choosing Ryenna.com. We appreciate your business and look forward to serving your lighting needs