1. Our ultimate goal is to provide you with a pleasant shopping experience. If you are satisfied with our products and services, please leave us positive feedback and 5 stars.
2. We do our best to meet your request. But if you have any questions when you receive the package, please contact us via message or trade manager. Please do not file a dispute before contacting us. We have a number of high-quality gold sales service personnel who will reply you within 24 hours and provide you with the most professional solutions.
3. We understand any concerns and frustrations you may have and will work to resolve any concerns. Please give us a chance to resolve any issues. Thank you for your efforts to make these sales and purchases an enjoyable experience.
Delivery time Generally, the package will be delivered to your address within 15-35 days, but it may be delayed due to festivals or big promotion days such as 11.11, please understand.
If you have not received your shipment within 45 days of payment, please contact us. We will track the shipment and get back to you as soon as possible. Our goal is to keep our customers happy!
Delivery times are determined by the carrier, excluding weekends and holidays. Delivery times may vary, especially during holidays.
Make sure you provide the correct shipping address and phone number. All shipments will only be shipped to the delivery address you provide. Please select one of the delivery services you want. Russian customers please leave your full name.
If for any reason you are not satisfied, you can return the item to us as is for a refund or exchange. Please contact us for detailed return and exchange instructions before sending your item back. We will return all items except shipping and handling after we receive your return.
We give 5 star feedback after all customers receive the item. If there is any problem, please contact us and we will deal with it in time to give us a chance to offer you better items and prices again.
------------------------------------- ------------- ------------------------------------- ------------- ------------------------------------------- * * Large wholesale order is possible Accepted prices are negotiable, please contact us for details * 100% good quality! Lowest price! Welcome to Retail and Wholesale!
At Ryenna.com, we want to ensure that you receive your lighting products in a timely and secure manner. That's why we offer a range of shipping options to suit your needs, including free shipping, secured shipping, and fast shipping. Read on to learn more about each of our shipping options, their costs, and estimated delivery times.
- FREE STANDARD SHIPPING
We offer free standard shipping on all orders within the continental United States. Orders are shipped via USPS or UPS, and delivery times are estimated to be 15-21 business days from the date of shipment. Please note that orders that require shipping to Alaska or Hawaii may incur additional charges.
- SECURED SHIPPING
For customers who want added security, we offer secured shipping for a flat rate of $35. With secured shipping, your order is fully insured and requires a signature upon delivery. Orders are shipped via UPS or FedEx, and delivery times are estimated to be 11-15 business days from the date of shipment.
- FAST SECURED SHIPPING
For customers who need their lighting products quickly, we offer fast shipping for a flat rate of $75. Orders are shipped via UPS or FedEx, and delivery times are estimated to be 7-11 business days from the date of shipment.
All orders are processed and shipped within 1-2 business days of receiving payment, unless otherwise noted on the product page. Orders received on weekends or holidays will be processed on the following business day. Once your order has shipped, you will receive a confirmation email with tracking information.
We currently offer international shipping. However, we are working to expand our shipping capabilities in the future. Please check back with us for updates.
Once your order has shipped, you will receive a confirmation email with tracking information. You can also log in to your Ryenna.com account to track your order's progress. If you have any questions or concerns about the status of your order, please contact us at firstname.lastname@example.org and we will be happy to assist you.
While we strive to deliver your lighting products in a timely manner, there may be circumstances beyond our control that cause delays in shipping. These include, but are not limited to, weather conditions, carrier delays, and order processing issues. If your order is delayed for any reason, we will notify you as soon as possible and work with you to resolve the issue.
MISSING OR LOST PACKAGES
If your package is lost or missing, please contact us at email@example.com and we will investigate the matter with the carrier. Please note that we are not responsible for packages that are lost or stolen after they have been delivered to your address. However, we will work with you and the carrier to resolve the issue as quickly as possible.
In summary, we offer a range of shipping options to suit your needs, including free shipping, secured shipping, and fast shipping. We strive to process and ship your order in a timely manner, and provide tracking information so that you can stay updated on your order's progress. If you have any questions or concerns about shipping, please do not hesitate to contact us at firstname.lastname@example.org.
At Ryenna.com, we are committed to providing our customers with high-quality lighting products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.
You may return any product purchased from Ryenna.com within 30 days of receipt for a full refund, less any shipping charges. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received.
To initiate a return, please contact our customer service team at email@example.com to obtain a Return Merchandise Authorization (RMA) number. Once you have received an RMA number, you may return the product to us at the address provided. Please note that you will be responsible for the cost of shipping the product back to us.
Once we receive your returned product and confirm that it meets our return policy requirements, we will issue a full refund to your original payment method within 5-7 business days. Please note that we do not refund shipping charges unless the product was damaged or defective upon arrival.
If you receive a defective product, please contact our customer service team at firstname.lastname@example.org within 30 days of receipt to initiate a return. We will provide you with a prepaid shipping label to return the product to us. Once we receive the defective product, we will issue a full refund or replacement, whichever you prefer.
Certain items cannot be returned, including clearance or sale items, custom or personalized orders, and gift cards.
We do not currently offer exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired product.
If you wish to cancel an order, please contact our customer service team at email@example.com as soon as possible. If the order has not yet shipped, we will cancel the order and issue a full refund. If the order has already shipped, you may initiate a return for a refund once you receive the product.
If you have any questions about our return and refund policy, please contact us at firstname.lastname@example.org. Our customer service team is available to assist you Monday through Friday, from 9am to 5pm Eastern Standard Time.
Thank you for choosing Ryenna.com for your lighting needs. Our friendly and knowledgeable customer service team is available to assist you with any questions or concerns you may have.
CUSTOMER SERVICE HOURS
Our customer service team is available from Monday to Friday, 9:00am - 5:00pm EST.
- Email: email@example.com
- Phone: +44 786-873-5680
We aim to respond to all emails and voicemails within 24-48 hours.
If you have any questions or concerns regarding your order, please don't hesitate to contact our customer service team. We are committed to providing the highest level of customer support and satisfaction.
If you have any questions about our products or need help choosing the right lighting solution for your needs, our knowledgeable customer service team is here to help. We can provide detailed product information, technical specifications, and help you find the right product for your needs.
If you have any questions about your order, such as tracking information, delivery times, or product availability, please contact our customer service team. We will do our best to provide you with accurate and up-to-date information.
RETURNS AND EXCHANGES
If you need to return or exchange a product, please visit our Return Policy page for more information. If you have any questions or concerns about the return process, please don't hesitate to contact our customer service team.
FEEDBACK AND SUGGESTIONS
We value your feedback and suggestions. If you have any comments or suggestions about our products, services, or website, please let us know. We are always looking for ways to improve and provide the best possible experience for our customers.
Thank you for choosing Ryenna.com. We appreciate your business and look forward to serving your lighting needs